Closing sales is an extremely important step in the sales process , it determines whether your sale transaction is successful or not? But in fact, sellers often face many difficulties in this journey , possibly from the customer or sometimes from the seller himself . Maybe you are not sophisticated or skillful to close the order, so the process Closing the sale requires genuine skills and the art of closing the sale .
Closing the sale is a decisive step in the sales process . Many salespeople performed very well in the previous stages, but by the time they closed the sale , they were clearly confused and weak. Here we will learn about the methods of closing sales over the phone in the following article!
9 effective methods to close sales over the phone
1. Summary skill
Make the customer agree after each idea in the discussion . It should be noted that the attraction of each idea must be equal , you only emphasize the points that create a real need or want with gestures, posture, words and (meaning not to talk about rampant, easy) lead to no purpose). For example , changing the necessary range of salient features of the product according to the customer ‘s interest level by their nonverbal expressions while you are presenting.
Text summarization skills
2. Referral Control
This is a “third party exposure” trick where you refer someone else, not yourself. It could be a manager or a colleague in your company. This shows transparency, and it can build trust with your customers and confidence that they are being cared for. If the manager cannot meet the customer in person, have them send a video message to the customer.
3. Set your intentions in advance
The goal of a welcome is to introduce yourself, make a good impression, and put the buyer at ease. If you don’t have a client relationship you don’t want to waste your time trying to make a good impression. If you know them, then you won’t want to waste time with small conversations that don’t lead to business. What we want to do is use this step to open the door to why we’re here: To turn a prospect into a buyer.
Set clear goals
4. Choose the right time
Timing to terminate the transaction is extremely important . A transaction can end early in a few minutes, but there are also transactions after many negotiations to close the sale . You need to be subtle to realize the right time is when the customer has all questions answered. You should not be too hasty when not having the right opportunity like this , maybe customers will “fear” and run away ; But every now and then an opportunity presents itself that you do not take also means you have missed an order.
5. Present your advantages and achievements
People often follow the people they admire. When you are asked “Who are some of your typical clients ?”, put an open letter that mentions your company ’s capabilities on the table and calmly say, “Here are some of our clients. “. You have to make sure the names you pull out are well known. And then you can ask your guest if he needs to call to verify while you’re there .
6. Offer a price before the presentation/presentation
After greetings, you’ll want to start by outlining the price, before you give a presentation or demonstration of a product or service. Let the customer know the price in advance, so that you can then spend the rest of the time explaining why the product/service is priced the way it is. People will resist you. You have to be good at building the value of your product/service so that it can far exceed the cash value of the customer.
7. Always happy with customers
This is n’t just about your attitude, but also your outward appearance, arguably the art of closing the sale . Smile at everyone in every situation you find yourself in. Do this until you can argue with a smile, disagree with a smile, negotiate , overcome resistance, and close the deal with a smile. Have you ever noticed that very successful people are smiling all the time? They do n’t smile because they ‘re successful , they ‘re effective because they smiled.
Above is information about 7 effective methods of closing sales over the phone that we want to share. Hope the name information will bring you a lot of useful information. Good luck!