When using a virtual PBX system , businesses will save quite a lot of costs compared to traditional PBXs. Let’s review 7 reasons why businesses should choose a virtual PBX solution!
1. Easy integration
Since the PBX provides an internet-based communication solution, it is very easy to incorporate data from the dashboard in the platform into third-party solutions such as CRM, point of sale software, accounting software, etc.
2. Quick and low-cost installation
If you’re using a traditional solution, you’ll have to pay a higher cost for costly hardware storage, installation, and maintenance. With a virtual PBX solution, the storage, installation, and maintenance are all done by the provider.
In addition, the installation and configuration also come from the supplier, businesses only need to provide the script of the switchboard according to their wishes.
3. Diverse support features
Virtual PBX provides additional value and some additional features such as call queues, IVR, reporting, in-call management features, etc. can bring better experience and service to businesses.
4. Mobile friendly
Today, when everything is gradually shifting to mobile devices, especially smartphones. As a result, many providers have smartphone apps for both iOS and Android that enable cloud PBX features, even on smartphones with private numbers.
5. Flexible expandable virtual PBX
Virtual PBX helps businesses to expand extensions, branches and offices easily. The investment is also very simple, just need to announce the expansion to the supplier and equip with additional listening devices and network infrastructure to be able to use the system.
6. No need for complicated physical hardware
If you’re building a traditional PBX, then you’ll need to buy or rent the server-structured switchboards you’ll need to make internet-based calls. Virtual PBX does not need to be equipped with this part, but instead, the server system is distributed in several geographical locations and managed by service providers.
7. Continuous operation time
With many servers distributed widely, the outage rate drops dramatically. This is especially useful when natural disasters or other types of events occur at a server location. Software from the vendor automatically routes calls to another server so users don’t experience downtime or system downtime issues.
