Tổng đài Analog và tổng đài IP

Compare Analog PBX and IP PBX, what you need to know

Are you wondering whether to install an Analog PBX or an IP PBX for your business? Compare Analog PBX and IP PBX  to know what your needs are.

For more details, follow the article below!

1. Concept of Analog PBX and IP PBX

1.1 Concept of Analog PBX

  • Analog technology: The traditional voice technology, operating through the postal line.
  • When customers register to use, the network operators will pull the postal line directly to the customer’s office.
  • Analog PBX is a switchboard operating on analog technology. From there, customers buy analog switchboards (hardware equipment), divided into extensions (line).

Analogue And Tong Dai Ip Nhung Dieu Can Biet 2The concept of Analog PBX

1.2 Concept of IP PBX

IP PBX is a phone exchange operating on the Internet platform to make phone calls to the outside. IP PBX is becoming more and more popular because of the application of more modern and efficient technology, gradually replacing the traditional PBX systems.

A few outstanding advantages that IP PBX makes the difference compared to the old traditional PBX:

  • Reduce call charges up to 90%, completely free of internal call charges
  • Stable call quality, receive and make calls at the same time for one number, do not miss calls from customers.
  • Highly flexible when used on many platforms and devices such as phones, web, desktop…
  • Record calls and listen to recorded content
  • Review reports, complete and accurate call history statistics
  • Strong integration with other systems such as CRM, ERP software, etc. to help identify callers
  • Set up call scripts, automatic calls easily.

2. Compare Analog PBX and IP PBX

Choosing a suitable switchboard for current and long-term use is not possible for everyone because as the business expands and grows, the need for internal communication also expands. . Although both Analog and IP PBX have the main function of making and receiving calls. Although they have the same function, they have a lot of differences that you need to consider carefully before buying. Analog PBX is a traditional PBX that has been in use for many years and is mainly used by businesses that need a dedicated phone network system. The newly developed IP PBX uses the Internet to make calls.

Analogue And Tong Dai Ip Nhung Dieu Can BietCompare Analog PBX and IP PBX

The following is a comparison table of Analog PBX and IP PBX  to help you have a more general view:

Feature Analog PBX IP PBX
Number head Can only be deployed in a single location. The relocating office will lose its number. Complex number keeping procedure. No number loss when changing office location
Internal call Free and limited within the company Completely free and unlimited geolocation.
Auto reply Yes, limited number of greeting classes and time) Yes but not limited to quantity and time)
Queue No Have
Ring phone Yes (limited) Yes (no restrictions)
Preventive No Have
Manage and Install Complex Simple
Report Yes (simple) Yes (details)
Diverting calls No (or vendor dependent) Yes (allows self-configuration of the trigger)
Delete incoming calls, block incoming calls No (or vendor dependent like) Yes (allows self-configuration of the trigger)
Operating time No Yes (defining different time periods: During Outside working hours, holidays, Tet…)
Call out password Yes (limited) Yes (flexible)
Number of users Limit Unlimited
Connecting multiple offices No Yes (unlimited)
Free calls and reduced rates No Have
Record No Yes (no restrictions)
Video calls No Have
Voice mail No Have
Fax to email No Have
Implementation Large infrastructure investment costs. Deploying separate telephone cable infrastructure Just a single network infrastructure (Internet line). Quick deployment in 30 minutes.
Extend Complicated, high cost Simple, fast and low cost
Maintenance High cost of maintenance, upgrade and repair. Staff can handle it on their own after being trained
Troubleshoot Complicated, time consuming. Does not support remediation and remote management, difficult to operate and manage. Quick fix. In addition, support for remote remediation via multiple channels.

3. Conclusion

Above is the difference between Analog PBX and IP PBX, if you still have any questions and need further advice, do not hesitate to contact us immediately. Wish you choose for yourself a switchboard suitable for your business.

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