Virtual PBX service has been increasingly popular in businesses. There are many system providers, but each provider offers a different service price for this solution, so what factors will affect the cost of using a virtual PBX as well as you? What investment will be required for a virtual PBX system to work? Take a look at the following article to get the answer for yourself!
1. Factors affecting the cost of using a virtual PBX
As mentioned above, virtual PBX solution providers always have a different service cost. So what factors does this cost depend on?
1.1 System features
Another important factor affecting the cost of a virtual PBX service is the features included in the system. Except for the basic features the system must have, different vendors often have different solutions and features. Therefore, you need to carefully determine your needs and requirements to choose the right tool for you.
1.2 Additional costs
During your research, you will encounter additional costs based on your needs such as the need to increase recording time, increase storage capacity, or connect to APIs… of your business to make the right choices.
1.3 Support services
This is also one of the reasons that affect the cost when deploying a virtual PBX system for businesses. Many units have a relatively low cost, but they do not have accompanying support services such as maintenance, 24/7 trouble support, configuration according to the changing needs of the business… or if they will add additional services. this cost if you have need.
Therefore, when choosing a supplier, you also need to pay close attention to this to ensure that the system operates stably and does not incur additional unnecessary costs.
1.4 Payment methods
We will come across different payment methods such as monthly payment, quarterly payment, annual payment… usually the longer the method, the more favorable the cost will be. This is also something you need to keep in mind when deploying your PBX system.
1.5 Number of users
Virtual PBX solution providers often divide packages based on the number of users (Users). Usually you will come across packages like 5 users, 10 users, 15 users… Therefore, setting the number of users before you research other issues is a top priority.
Number of users
However, don’t worry too much about miscalculation or feel like you need more users in the future, because most virtual PBX solutions are easy to scale based on your needs.
2. How to know the price of virtual PBX service?
2.1 Fixed price list
Usually, providers publicize the cost of using the PBX system right on their website. You can get the best overview of the required budget and expenses.
However, this is only the cost for certain standard systems. If you need more features, you should ask for a separate quote
2.2 Price list
The price of the call center will be more detailed and tailored to you based on a quote sent specifically to you. It usually depends on the size of your business, the features you need, and even your negotiation skills.
Above is all the information we want to share. Good luck!