Huong Dan Quan Tri Tong Dai Ao

Guide to administering a virtual PBX

Virtual PBX helps your business work everywhere, even outside of the company. So how to manage the virtual switchboard, many customers have called to ask this problem.

Free virtual PBX administration

– Instructions for using the basic functions of the switchboard.

– Support checking and detecting switchboard errors.

– Restart the PBX service.

– For customers buying IP phones: support direct installation or remote remote.

– For customers who already have an IP Phone: do not support direct installation, only advise and send appropriate installation instructions.

– If the error is caused by the impact of the user, only supporting the customer to find the error, not handling the error.

Support customers in managing switchboard management control:

– Instructions for creating extensions.

– Instructions for configuring incoming and outgoing calls.

– Instructions for creating a PIN code when restricting outgoing calls.

– Instructions for creating a departmental group.

– Instructions for viewing the log.

– Instructions to listen to the recording again.

Huong Dan Quan Tri Tong Dai Ao 1

(only perform administrative demo for 1 extension, then instruct customers to do it themselves for other extensions)

Collaboration with customers:

– You keep the admin account information and related administrative information.

– Customers need to notify us of updates from customers related to the switchboard, if any.

Issues that will not be supported include:

– The switchboard has too many calls in and out because the IP PBX rental packages are not enough to meet the needs of use.

– Customers themselves intervene and configure the system to damage the system without notifying our technical side.

– Requires installation of applications that are not fully supported or beyond the technical capabilities of the technical department

– Request to research and integrate a solution that is not fully supported or beyond the technical department’s experience.

– Customer violates the terms of service use

Fee-for-charge virtual switchboard administrator

Support customers with all services in the free call center management package.

In addition, the following services are performed:

– Support restoring data from data backups (if any) to restore the operation of the switchboard.

– Support to restore operation of administrative control in case of: overloaded switchboard, hardware failure, service suspension, system failure.

– Consulting customers on security in the process of using the switchboard.

– Ensure the compatibility of application configuration between the old PBX and the new IP PBX (if customers switch services from other places to the same compatible standard).

During use, it will support checking for errors that occur at the application level.

– Consulting customers to apply the best solutions with the service customers are using.

– Do not handle error correction if the user’s impact causes an error, in this case we only support to guide customers to find errors.

Collaboration with customers:

– Responsible for informing customers about the additional applications they install, if any.

– Store admin account information and related administrative information.

Unsupported issues:

– The switchboard has too many incoming and outgoing calls because the rental packages are not enough to meet the needs of use.

– Customers themselves intervene and install damage to the system without notifying our technical side.

– Requires installation of applications that are not fully supported or beyond the technical capabilities of the technical department

– Request to research and integrate a solution that is not fully supported or beyond the technical department’s experience.

– Customers use in violation of the terms of service use.

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