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Should I choose a PBX or an IP PBX?

You are doing business, you are looking for a private switchboard to manage outgoing and incoming calls to make customer care more scientific, but you do not know whether to choose a PBX or an IP PBX. Don’t worry, the following article will help you make the right choice for your business.

What is a PBX phone switchboard?

PBX is an abbreviation of the English phrase Private Branch Exchange, which is a private telephone network used within a company. PBX phone system users share an external phone number to make outbound calls.

A PBX system connects the internal phones in an enterprise while also connecting them to the public switched telephone network (PSTN). One of the latest trends in the development of PBX phone systems is VoIP PBX, also known as IP PBX, which uses Internet Protocol to transmit calls.

What is IP PBX?

IP PBX is a software-powered PBX phone system solution that helps perform certain tasks and provides services that would otherwise be difficult and expensive to perform using a traditional hardware PBX system.

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Table comparing IP-PBX with traditional PBX

Investment/deployment/maintenance costs Initial investment cost: low Initial investment cost: average
Deployment cost: high Deployment cost: average
Maintenance cost: high Maintenance cost: low
Internal upgradeability and expansion Limited and depending on the initial investment capacity of the switchboard (fixed number of users) Unlimited number of users when upgrading
Costs arising from infrastructure, equipment upgrades: very high Add and integrate more devices easily and quickly
Costs arising from infrastructure and equipment: low
Ability to upgrade and expand multi-branch Limited and costly. Or can’t connect for branch too far Unlimited multisite connection. Connect easily and take advantage of multi-branch voice intercom, reducing outsourcing service costs
Or have to borrow intermediary services of ISPs
Interoperability with other systems The cost of investing in new equipment is very high. Or have to buy specialized equipment for each system Interact easily over SIP and IP-enabled protocols such as VoIP, video conferencing, Multi-Unified Communications (UC), Microsoft OCS/Lync/Exchange

Outstanding advantages of IP virtual PBX – PBX

  • Much easier to set up & configure than a regular phone system. Runs like desktop software and can take advantage of the processing power and user interface and features of Windows.
  • Significant cost reduction by taking advantage of the Internet
  • Easy to manage thanks to web-based configuration interface
  • The range can be extended. No need to replace the system or add expensive modules, simply add the number of phones.
  • No need for a separate phone line
  • The SIP standard allows for the elimination of expensive traditional telephones.
  • Allows users to use their phones anywhere
  • Enables easy zone forwarding – calls can be diverted anywhere in the world thanks to features of the SIP protocol.
  • Get an overview of system health and better calls.
  • The phone function can be integrated with CRM sales software, marketing software, etc. to provide better customer service and higher productivity.
  • Better statistical reporting

With the above sharing, hope to help you make the correct choice about whether to choose PBX or IP PBX. Good luck with your business!

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