Tong Dai Cho Telesale

The method of applying effective for telesale switchboard

Telesale switchboard is an indispensable element in the sales process in any business. But how to apply the switchboard for the switchboard for Telesales in the most effective way? The article below, will help you do that, please refer to it!

What is a switchboard for telesale?

Call center for telesale is a method of selling through the phone. This form has been around for quite some time, but in recent years it has grown strongly. Telesale employees are individuals or a part of an enterprise. Their main task is contacting customers, selling by phone. Unlike sales staff, Telesale employees look for customers and close sales mainly by phone.

In recent years, this type is extremely popular. It is considered as an important branch of business, in line with the trend of online shopping. Today, customers do not have too much time to buy goods, listen to direct advice at the store. Therefore, telephone consultation is extremely suitable. Almost every customer has at least one phone of their own.

How to apply the switchboard for effective telesales

  1. Need to find out the target group of customers

You need to carefully study your target audience to choose a reasonable time frame. In addition, understanding the target group of customers will help us easily lead into the main content quickly and effectively.

Should not be reluctant or “annoy” customers excessively to make them unfriendly with this service. Let customers understand that we are the ones who always bring the best products/services to them.

  1. Need to have the most simple and accurate content

Before making a phone call no matter who they are, the seller also needs to learn about the company’s products and services. It is necessary to provide benefits and utilities if customers use their products and services.

In fact, to do this requires content with complete information but still short and concise. Words that are too flamboyant or too promotional will also not be trusted. Outline the outstanding advantages and benefits of the introduced product/service so that customers can see the benefits they get. This will be the secret to help attract more customers to us.

  1. Need to pre-analyze customer questions

One more thing for effective Telesales call center application requires answering customers’ questions in a professional manner. Avoid confusion, stuttering, and uncertain answers.

Tong Dai For Telesale 1
<span>Call center for Telesales needs to say the most simple, concise and accurate content</span>


To do this, we should pre-analyze the customer’s question and find the most appropriate answer. This is the secret to help businesses bring high efficiency when applying switchboard for Telesales.

  1. Need to pay attention to intonation style

First, to apply Telesales effectively, it is necessary to apply a friendly and natural intonation style, in spoken and written writing. That means salespeople need to practice well to deliver the most catchy and attractive sentences.

Don’t forget to listen to it a few times to be able to recognize the omission and mistake of the message you want to convey. It is necessary to use simple, understandable language to avoid confusing expressions that cause confusion. At the same time, the information provided to the customer is not too much, which will make the listener tired and just want to pause immediately.

  1. Need to equip the optimal system

The most important thing, for successful telesales, businesses need to equip a telesales switchboard system with full and advanced functions for both managers and telesales staff. The switchboard system will help managers control the number of incoming and outgoing calls, participate or adjust in the call, monitor the current number of calls as well as active employees… From there, the manager Manager can check, support staff for emergencies.

For telesales staff, the switchboard system helps to display customer information, arrange calls, schedule calls, remind… a lot of features help telesales effective and save time.


Through the information, the article hopes that it has provided you with more useful information when applying the switchboard for Telesales.

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