Currently, virtual PBX is no longer strange to businesses. This is considered a new business trend in the growing digital age. If you are still wondering whether to use a virtual PBX for your business, the following article will list the top 6 reasons you should use a virtual PBX for you to determine the requirements of your business. Follow the article below!
1. What is a virtual PBX?
A virtual PBX also known by names like Hosted PBX , Cloud PBX , Virtual PBX is a business phone system that is hosted entirely on servers in off-site data centers and is provided over the Internet. Internet. A virtual PBX can offer more features than even a traditional PBX phone system, while allowing non-technical administrators to easily set everything up.
The concept of virtual PBX
PBX: stands for Private Branch Exchange , this is a private phone system that allows an organization to communicate with inside as well as outside. A PBX system is a system for routing incoming calls, allows you to route calls to other extensions, and contains all the specifications for how your phone system should work.
2. Top 6 reasons businesses should use virtual PBX
Despite some minor drawbacks, virtual PBX is still a great way to ensure that your unified communication experience is comprehensive and flexible. This is a great system for companies looking to save money on a hardware solution managed by IT staff or for those who need a virtual office experience.
Let’s take a look at 7 reasons to consider upgrading your current system to a virtual telephony solution:
2.1 Quick and low-cost installation
If you’re using a traditional solution, you’ll have to pay a higher cost for costly hardware storage, installation, and maintenance. With a virtual PBX solution, the storage, installation, and maintenance are all done by the provider.
Quick and low-cost installation
In addition, the installation and configuration also come from the supplier, businesses only need to provide the script of the switchboard according to their wishes.
2.2 Flexible expandable virtual PBX
Virtual PBX helps businesses to expand extensions, branches and offices easily. The investment is also very simple, just need to announce the expansion to the supplier and equip with additional calling devices and network infrastructure to be able to use the system.
2.3 Easy integration
Since the PBX provides an internet-based communication solution, it is very easy to incorporate data from the dashboard in the platform into third-party solutions such as CRM, point of sale software, accounting software, etc.
2.4 Diversity of support features
Virtual PBX provides additional value and some additional features such as call queues, IVR, reporting, in-call management features, etc. can bring better experience and service to businesses. .
Diverse support features
Today, when everything is gradually shifting to mobile devices, especially smartphones. As a result, many providers have smartphone apps for both iOS and Android that enable cloud PBX features, even on smartphones with private numbers.
Many mobile apps allow attendees to have access to the full feature set from their mobile device. This is a perfect way for attendees to feel fully prepared, even if they don’t have a computer. Since the system is internet-based, attendees can also use the internet around them to attend meetings and calls.
2.6 Continuous Operation Time
With many servers distributed widely, the outage rate drops dramatically. This is especially useful when natural disasters or other types of events occur at a server location. Software from the vendor automatically routes calls to another server so users don’t experience downtime or system downtime issues.
These are the top 6 reasons you should use a virtual PBX