What is Cloud PBX? Find out detailed information about Cloud 2022 switchboard

Most current companies have a lot of choices when it comes to investing in communication and communication systems for businesses. And Cloud  PBX system is one of the top choices. So what is Cloud PBX? How does it work? Let’s find out with Lokas through the article below!

1. What is Cloud PBX?

Cloud PBX is a hosted virtual PBX service, operating on a cloud computing environment (also known as the Internet environment). The way the Cloud PBX works is similar to the traditional PBX. The difference is that instead of you having to design a complex infrastructure system, it all works on the Internet.

Tong Dai Cloud La Gi Tim Hieu Chi Tiet Ve Tong Dai Cloud The concept of a Cloud PBX

It works based on VoIP (Voice over Internet Protocol) protocol. That means you only need a reliable Internet connection to set up a hosted PBX phone number around the world.

Let’s take an example so that you can understand: If in history, we had to use pigeons to deliver mail, use horsemen to convey information, or in the modern world, we use post offices with postal workers. To broadcast important news, today, the Internet does it all for us quickly.
You already have a smartphone, Zalo, Facebook platform. Snapchat, Line, Viber, etc. to replace that difficult job in an instant with cheap price.

2. Customers of the virtual switchboard

In recent years, virtual PBX is one of the most popular call center services used by businesses. The main customers using virtual PBX are:

  • Organizations, companies and businesses need to install their own telephone exchange but do not have technical staff. The private switchboard will support receiving information, consulting, sales, customer care, marketing products and services, etc. of the company or business over the phone.
  • Customer care department, sales department, marketing department, online sales department of businesses, stores, supermarkets, etc.
  • Companies, service businesses, small and medium enterprises do not have an IT department.

3. Benefits that Cloud switchboard brings to businesses

Tong Dai Cloud La Gi Tim Hieu Chi Tiet Ve Tong Dai Cloud 1 1 Benefits of Cloud PBX

3.1 Cost savings

  • This is the top benefit of Cloud PBX because businesses do not need to invest in a complex physical PBX system. All management and configuration tasks are done via the internet with a web browser and using the enterprise’s existing intranet system.
  • In particular, internal calls to departments and branches are completely free, saving charges up to 50%.

3.2 No need for technical staff (IT)

  • Enterprises minimize personnel management costs and system maintenance costs, because maintenance and troubleshooting will be carried out by system providers on their infrastructure.

3.3 Call recording and statistics

  • All staff calls with customers will be recorded.
  • This utility helps to take care of customers as well as check the process of consultants and customers to respond better.
  • At the same time, businesses can evaluate the working efficiency of employees through the statistics of the number of incoming and outgoing calls from the Cloud phone.
  • Enterprises minimize personnel management costs and system maintenance costs, because maintenance and troubleshooting will be carried out by system providers on their infrastructure.

3.4 Easy to upgrade and expand

Virtual PBX is not as complicated as you think. In case the business has a new employee, a new branch, the expansion is very simple and easy even without support from IT staff.

3.5 Software connectivity and cross-platform support

  • Cloud switchboard system provides API to connect to CRM , ERP … within the enterprise.
  • Multi- platform support on computers, laptops, smartphones, etc. helps employees to support buyers anywhere with an internet connection .

3.6 Stable safety

The virtual PBX system can ensure the stability and safety of the continuous operation, allowing the restaurant to operate 24/7 (if needed) Does your business still have questions about the Virtual PBX? And want to choose reputable company to consult solutions ? Feel free to contact us using the information below.

4. Conclusion

Above is all the information about Cloud that we want to share with you. Hope the above article will bring you a lot of useful information. Good luck!

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