Liên lạc CPaaS

Why use a CPaaS communication platform instead of building a communication platform

CPaaS communication service allows businesses to choose real-time communication/communication features and embed these features into applications and software quickly. CPaaS is suitable for all businesses that already use cloud technology and want to customize their own infrastructure according to their business.

1. What is CPaaS?

CPaaS (communication service) stands for Communications Platform as a Service, is a cloud communication platform that provides APIs that allow supermarkets to add real – time communication features (voice, video, chat, SMS). into their own applications, business software .

Tai Sao Nen Su Dung Nen Tang Lien Lac Cpaas The concept of CPaaS

CPaaS products are highly customizable. You can fully customize the reporting, look, and user experience (UI/UX) for your app . Instead of choosing complete solutions with the same features and interfaces in advance , you can integrate communication channels with the software , side-by-side with the design and customization as well as your own business requirements. without _ depends on the supplier.

Communication service (CPaaS) functions you can choose to integrate into your application include:

  • Outbound voice calls
  • Inbound call routing
  • Calling based on WebRTC . technology
  • Text Messages (SMS)
  • SIP trunking (SIP trunking)
  • Multimedia Messaging (MMS)
  • Video call
  • Group call (video conference)
  • Live-chat
  • Calling with a mask number (Number masking – proxy)

With the above capabilities, you can allow your employees to communicate with each other and with customers on any platform and device they want.

2. Why businesses should use CPaaS communication platform

Tai Sao Nen Su Dung Nen Tang Lien Lac Cpaas 1 Why businesses should use CPaaS

2.1 Save time and costs

Communication features such as voice and video are difficult to develop. Enterprises need to take from 1 to 3 years to develop these features themselves, resulting in lost time and opportunity costs. While using CPaaS API, enterprises only need to integrate within 2 hours.

CPaaS helps businesses save costs, time and human resources many times more than building communication features from scratch. Instead, businesses only need to focus their resources on optimizing and developing the main features of the product.

2.2 Flexible customization

CPaaS APIs are packaged separately, giving businesses the full right to customize and design them according to their business requirements. In particular, using CPaaS businesses do not have to depend on the provider, so the deployment time is guaranteed.

2.3 Cross-platform support

CPaaS products support cross-platform: Mobile SDK (iOS, Android, React Native, Phonegap), JavaScript SDK as well as REST API for backend for quick integration into your product.

2.4 Support

CPaaS communication service has a support team, any problems arising in the integration process will be quickly handled and guided by support. This ensures the progress of your application development and build.

In the period of technology revolution 4.0, communication solutions are becoming an indispensable trend of enterprises. Therefore, CPaaS is the solution to help businesses thoroughly solve communication problems, improve customer experience, and at the same time complete digital transformation in the field of communication / communication with the most optimal cost.

3. Conclusion

Here is all the information we want to share with you. Hope the above article will bring you a lot of useful information. Good luck!

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